Shipping Returns and Policy Page – HDLV-USA

FREE SHIPPING ON ORDERS OVER $75

Shipping Returns and Policy Page

All U.S. orders are shipped within 3-4 business days Monday - Friday 9:00am - 5:30pm. Please allow 7-10 business days for delivery within the U.S.

Authenticity Card
Each custom hand made trucker hat comes with an authenticity card indicating that it is hand made. The higher priced hats ($100 or over), and exclusive collections come with a hand signatured authenticity card from the founder.

Touch Ups
Just like tattoo art, our custom hand crafted hats can be touched up over the life span of the hat to maintain it's quality. Touch ups can be requested at any time after the merchandise is purchased. Touch ups may entail darkening or lightening ink colors, defining lines and stitching, or saturating fills..The pricing on touch ups range depending on how much touching up the customer would like. Please contact info@hdlvusa.com for more information. Please review our product care guidelines at the link below or contact info@hdlvusa.com for more information.

Do you ship internationally? 
All the time!! We have a large customer base overseas and ship all over the world. Please note that international orders are subject to applicable customs, import duties and taxes, which are the sole responsibility of the customer. 

Carriers 
We use USPS, and UPS domestically, and FedEx for large wholesale orders to our international customers. 

Order Tracking 
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates 
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will notify you when the piece is restocked. Once the item becomes available we will ship your order within 48 hours.


RETURNS & EXCHANGES

 

Can I return my purchase? 
If something doesn't fit, or you just would like to return it, email our returns department at info@hdlvusa.com, and we will provide you with a return address label (Within US only).

HDLV Apparel Group, Inc will provide an exchange or refund for any items returned within 21 days of online purchase, under the following circumstances:

 

1.The item is not worn 2.The item are unwashed 3.The original tags are attached. 4 The item is free of defects. The item was NOT made to order. (In other it was not personalized or customized for a particular customer.)

Custom orders can be sent back to be modified free of charge, but not returned. Once a custom  item is mailed back for modifications, please allow 7-10 business days for modifications to be completed. A custom order specialist will be in contact with you throughout the process. You email info@hdlvusa.com for more information.

 

There is no charge for exchanges; but returns are shipped at the customers expense and shipping charges are non-refundable. If you receive a damaged or defective product, please notify us by calling the number below or emailing us at info@hdlvusa.com within three days of receiving the product to be eligible for a return

 

(Exemptions to return policies.)

Sale Items
Any items marked down by more than 25% cannot be returned.

 

How do I return an item? (Continental US Orders)
To return an item, simply shoot an email to info@hdlvusa.com and mention that you would like to return your order. We will provide you with a pre-paid return address label which you can print out and affix to your package. Pack up the items you wish to return with a copy of your invoice, and affix the prepaid label. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired item/size. You can call UPS to pick up your package or drop it off at any UPS Store.

 

NOTE: There is no charge for exchanges; however, if you received free shipping from a promotion code or coupon,

HDLV Apparel Group, Inc reserves the right to charge for shipping costs associated returned orders. 

 

Tax Rate: 

The California (CA) state sales tax rate is currently 6.5%. However, California adds a mandatory local rate of 1% that increases the total state sales and use tax base to 7.5%.

California Tax 7.5% 0.0% to 2.5%

 

Ordering & Payment

PLACING A WEB ORDER

When you see an item you like, click on "Add to Cart" and continue shopping until you are ready to complete your purchase. Then, click on the Cart, located at the top right section of the screen. Click "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Check Out" once more to finish.

Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it.

 

PAYMENT METHODS

UrbanOutfitters.com accepts:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Google Wallet
  • PayPal

Please note:You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

SALES TAX

We are required to collect sales tax for deliveries to the following US states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI and Washington DC. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.

 

ORDER CONFIRMATION

Once you place your order, you will be given an order number. You will also receive a confirmation email with an order summary.

 

ORDER STATUS

You can always contact info@hdlvusa.com for your order status or login into your account to see of your order has been filled at any time.

 

CHANGE AN ORDER

We start working on your order as soon as it is placed, so we are unable to cancel or make any changes to an order after it has been confirmed.

 

Website Terms and Conditions

ACCEPTANCE OF TERMS
This Agreement contains the complete terms and conditions that apply to your participation in our site. If you wish to use the site including its tools and services please read these terms of use carefully. By accessing this site or using any part of the site or any content or services hereof, you agree to become bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the site or use the content or any services in the site.

MODIFICATIONS OF TERMS OF USE
Amendments to this agreement can be made and effected by us from time to time without specific notice to your end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.

USE OF THE SITE
The Site allows you to shop online for HDLV-USA products and services. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) posting of an items in inappropriate category or areas on our sites and services; (c) collecting information about users’ personal information; (d) maneuvering the price of any item or interfere with other users' listings; (f) post false, inaccurate, misleading, defamatory, or libelous content; (g) take any action that may damage the rating system.

Registration Information
For you to complete the sign-up process in our site, you must provide your full legal name, current address, a valid email address, member name and any other information needed in order to complete the signup process. You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature. Any information provided by you or gathered by the site or third parties during any visit to the site shall be subject to the terms of www.hdlvusa.com’s Privacy Policy.

Term
This Agreement will remain in full force and effect while you use the Website. You may terminate your membership at any time for any reason by following the instructions on the “TERMINATION OF ACCOUNT” in the setting page. We may terminate your membership for any reason at any time. If you are using a paid version of the Service and we terminate your membership in the Service because you have breached this Agreement, you will not be entitled to any refund of unused subscription fees. Even after your membership is terminated, certain sections of this Agreement will remain in effect.

NON-COMMERCIAL USE BY MEMBERS.
Members of this website are prohibited to use the services of the website in connection with any commercial endeavors or ventures. This includes providing links to other websites, whether deemed competitive to this website or not. Juridical persons or entities including but not limited to organizations, companies, and/or businesses may not become Members of www.hd-lv.com and should not use the site for any purpose.

LINKs & FRAMINGS
Illegal and/or unauthorized uses of the Services, including unauthorized framing of or linking to the Sites will be investigated, and appropriate legal action may be taken. Some links, however, are welcome to the site and you are allowed to establish hyperlink to appropriate part within the site provided that: (i) you post your link only within the forum, chat or message board section; (ii) you do not remove or obscure any advertisements, copyright notices or other notices on the placed at the site; (iii) the link does not state or imply any sponsorship or endorsement of your site and (iv) you immediately stop providing any links to the site on written notice from us. However, you must check the copyright notice on the homepage to which you wish to link to make sure that one of our content providers does not have its own policies regarding direct links to their content on our sites.

WARRANTY DISCLAIMER AND EXCLUSIONS / LIMITATIONS OF LIABILITY
We make no express or implied warranties or representations with respect to the Program or any products sold through the Program (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. We may change, restrict access to, suspend or discontinued the site or any part of it at anytime. The information, content and services on the site are provided on an “as is” basis. When you use the site and or participate therein, you understand and agree that you participate at your own risk.

INTELLECTUAL PROPERTY rights
You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the site except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.

Confidentiality
You agree not to disclose information you obtain from us and or from our clients, advertisers, suppliers and forum members. All information submitted to by an end-user customer pursuant to a Program is proprietary information of www.hd-lv.com. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.

NON-ASSIGNMENT OF RIGHTS
Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice.

Waiver
Failure of the www.hdlvusa.com to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect.

and Severability of Terms.
In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.

Entire Agreement

This Agreement shall be governed by and construed in accordance with the substantive laws of Los Angeles, without any reference to conflict-of-laws principles. The Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the contents and materials provided by or through the Site, and the subject matter of this Agreement.  

HDLV Apparel Group, Inc

ATTN: Returns & Exchanges

P.O Box 17454

ANAHEIM HILLS, CA 92817

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