Billing Terms and Conditions – HDLV-USA

FREE SHIPPING ON ORDERS OVER $75

Billing Terms and Conditions

Ordering & Payment

PLACING A WEB ORDER

When you see an item you like, click on "Add to Cart" and continue shopping until you are ready to complete your purchase. Then, click on the Cart, located at the top right section of the screen. Click "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Check Out" once more to finish.

Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it.

 

PAYMENT METHODS

UrbanOutfitters.com accepts:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Google Wallet
  • PayPal

Please note:You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

SALES TAX

We are required to collect sales tax for deliveries to the following US states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI and Washington DC. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.

 

ORDER CONFIRMATION

Once you place your order, you will be given an order number. You will also receive a confirmation email with an order summary.

 

ORDER STATUS

You can always contact info@hdlvusa.com for your order status or login into your account to see of your order has been filled at any time.

 

CHANGE AN ORDER

We start working on your order as soon as it is placed, so we are unable to cancel or make any changes to an order after it has been confirmed.

 

TRACK AN ORDER

To track your order, you will be given an unique confirmation number and number to call via email once your item is shipped.

 

BACKORDERS

We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered will be emailed to you once the order is placed. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays, in which case we will email you the new expected delivery date.

If your order contains a mix of in-stock items and backordered items and you select Express Shipping, we will only be able to apply the expedited shipping to the in-stock items. Backordered items cannot be expedited and will ship via Standard Shipping when they arrive. You will not be charged any additional shipping fees when backordered items ship.

 

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